Privacy Policy

Last updated: 9 September 2026

About This Policy

This policy explains how Queenstown Lodge handles personal information in connection with website enquiries, guest-list subscriptions, and accommodation enquiries.

For privacy questions or requests, contact the owner at stay@queenstownlodge.co.nz or write to Queenstown Lodge, 6 Thorn Crescent, Fernhill, Queenstown 9300, New Zealand.

Information You Provide

We collect information you provide when completing a form, emailing us, or communicating about a stay. Depending on your enquiry, this can include:

  • Your name and email address.
  • Your phone number, if provided.
  • Your preferred travel dates and guest numbers.
  • Your interests and email subscription preferences.
  • Messages and other information you choose to share.

Please avoid sending payment card details or unnecessary sensitive information through our enquiry forms.

How We Use Information

We use information to respond to enquiries, discuss accommodation requirements, communicate about reservations, and provide guest support.

When you subscribe to our guest list, we use your details to send the Queenstown Lodge updates and offers you requested.

Required and Optional Information

Fields marked as required are needed to process the relevant form. You can choose not to provide information, but we may be unable to respond to your enquiry or complete your subscription without the necessary details.

You do not need to complete optional fields.

Email Subscriptions

You can withdraw your consent to marketing emails at any time by using the unsubscribe option in an email or contacting stay@queenstownlodge.co.nz.

Withdrawing from marketing does not prevent necessary communications about an existing reservation or an enquiry you have made.

Website Forms and Security

Our website uses Fluent Forms to collect form submissions. The information you submit is processed through the website and its supporting services so we can respond or manage your subscription.

Our signup form uses Google reCAPTCHA to help prevent spam and automated abuse. This service may process device, browser, network, and interaction information for security purposes.

For more information, read Google’s Privacy Policy and Terms of Service.

Service Providers

Website hosting, form processing, email delivery, and security services may process information as needed to provide those services. Where providers handle information on our behalf, we remain responsible for meeting our applicable privacy obligations.

Information may also be disclosed where required or permitted by law.

Overseas Services

Third-party services used in connection with the website may process information outside New Zealand. Where applicable, we must ensure overseas disclosures meet the requirements of the Privacy Act 2020.

Please contact us if you would like further information about the services handling your personal information.

Cookies and Browser Settings

Website and security services may use cookies or similar technologies to support their operation. You can manage cookies through your browser settings. Blocking cookies or scripts may affect form submission or security checks.

Airbnb and External Websites

If you visit Airbnb or make a reservation through its platform, Airbnb’s own privacy policy applies to its handling of your information. Reservation information shared with the host is used to manage your stay and related communications.

Other external websites have their own privacy practices. Please review their policies before submitting personal information.

Security and Retention

We take reasonable steps to protect personal information from loss, misuse, and unauthorised access or disclosure.

We retain personal information only for as long as necessary for a lawful purpose, including managing enquiries, reservations, subscriptions, and applicable record-keeping obligations.

Access and Correction

You can request access to personal information we hold about you and ask for corrections. We may need to verify your identity before responding.

If a requested correction is not made, you can ask for a statement of the correction sought to be attached to the information.

Privacy Concerns

Please raise any privacy concern with us at stay@queenstownlodge.co.nz.

If you remain dissatisfied, you can contact the New Zealand Office of the Privacy Commissioner.

Updates

We may update this policy when our services or information-handling practices change. The latest version will appear on this page with its updated date.