Terms and Conditions
Last updated: 9 September 2026
About Queenstown Lodge
Queenstown Lodge is an owner-run holiday home at 6 Thorn Crescent, Fernhill, Queenstown 9300, New Zealand, accommodating up to 10 guests.
For questions about the property or these terms, email stay@queenstownlodge.co.nz.
Using Our Website
Our website provides information about the lodge, its amenities, the surrounding area, and ways to enquire about a stay. Please contact us before booking if a particular feature or arrangement is essential to your visit.
Booking Availability
Online direct booking is coming soon. Sending an enquiry or joining our guest list does not reserve dates or create a confirmed booking.
For reservations made through Airbnb, review the listing details, house rules, payment requirements, and cancellation terms presented before confirming your booking.
View Queenstown Lodge on Airbnb.
Booking Terms
Your reservation is subject to the terms disclosed and accepted when you book, together with applicable law. Please read our Booking Policy and Cancellation Policy.
Changes to this website do not retrospectively change an existing reservation.
Guest Numbers and Special Requirements
The home accommodates a maximum of 10 guests. Please provide accurate guest numbers and contact the host before requesting changes to your group.
If you have accessibility requirements or need a particular amenity, please discuss your needs before booking so we can confirm whether the home is suitable.
Care of the Property
Please treat the home and its furnishings with care, respect our neighbours, and follow the house rules attached to your reservation.
Report damage, maintenance issues, or safety concerns promptly. Any claim relating to damage or additional cleaning must be consistent with your agreed booking terms and applicable law.
Using the Amenities
Please follow the instructions provided for the hot tub, fireplaces, kitchen appliances, and other amenities. Children must be appropriately supervised, particularly around water, fireplaces, and outdoor areas.
Issues During Your Stay
If something is not as expected, contact the host promptly so we have an opportunity to help. For a reservation made through Airbnb, you can also use the messaging and support options associated with your booking.
Reporting an issue does not limit your rights to a refund, compensation, or another remedy where required by law.
Your Consumer Rights
Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded under New Zealand law, including the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
Privacy
For information about personal information submitted through this website, please read our Privacy Policy.
Contact
Queenstown Lodge
6 Thorn Crescent, Fernhill
Queenstown 9300, New Zealand
Email: stay@queenstownlodge.co.nz